Let's Chat Orders!
We understand that placing an order online can come with questions.
Here, we've compiled a comprehensive guide to address all your order needs and ensure a smooth and happy shopping experience. 🥰
CLICK QUESTION TO GET THE ANSWER:
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Q1. What is your policy on custom orders? 🦄
💬 We may accept 🤗 custom orders for certain accessories depending on our workload and availability. 🥰
Please contact us 📞 to discuss the specifics of your desired customisation and receive a quote. 📜
Custom orders may have a longer lead time ⏳ than standard handmade products. 🧶
Q2. How can I place an order? 🎁
💬 Placing an order on Bless4Happy 🦄 is easy!
Simply browse 🔎 our collection, add your desired items to your cart, 🛒 and proceed to checkout.
During checkout, 🛍️ you'll be prompted to enter your shipping 🚚 and billing information and choose a payment method.
Q3. Do I need to create an account to place an order? 👤
💬 No, you can checkout as a guest, 🌸 an email address 🌐 is all you need to start the order process.
However, creating an account allows you to save your shipping information 🚛 for faster checkout in the future:✨
- 🔎 Track your orders
- 🧐 View your order history
- 🔔 Subscribe to our newsletter to get the latest promotion or coupon. 🎟️
Q4. Can I modify my order once it's been placed? 📌
💬 We process 🔄 orders quickly to ensure fast delivery times. ⏱️
😔 Unfortunately, modifications to orders may not be possible once they've been placed. 📝
However, you can contact us immediately 🔜 after placing your order and we'll do our best to accommodate your request (subject to availability). ❇️
Q5. If I put the wrong shipping address, can I change it? 📦
💬 Yes, if you contact us within one hour ⏳ of placing your order, we may be able to update 🔄 your shipping address.You can click 👉🏻 here to contact us.
However, if you require adding ➕ another item to your order, we suggest placing a separate order and then informing us so we can match up 🎯 your orders.
Q6. Will I receive confirmation of my order? 🤔
💬 Yes, you will receive a confirmation email 🆗 with your order details shortly ⏳ after placing your order.
Q7. How can I track my order? 🐾
💬 Once your order ships, you will receive a separate email 📩 with a tracking number. 𝄃𝄃𝄂𝄂𝄀𝄁𝄃𝄂𝄂𝄃
You can use this tracking number to track your package's progress 📦 on the courier's website
Q8. How long will it take to receive my order? 💝
💬 Delivery times 🛵 will vary depending on your location 📍🗺️ and chosen shipping method. You can estimate the shipping cost and timeframe 🗓 during checkout.
For more information, please refer to our 👉🏻 Shipping FAQ section.
Q9. Can I cancel my order? ❣️
💬 Due to the personalised 👩🏻 nature of custom orders 📋, cancellations may not be possible once work has begun. 🚀
However, please contact us as soon as possible if you need to discuss 🤝 any changes to your custom order.We'll do our best 💛 to accommodate your request 📨
(subject to availability).
Q10. What if I received the wrong item or a damaged item? 😑
💬 We sincerely apologise 🥺 for any errors.Please contact ☎️ us as soon as possible and we will be happy 🤗 to assist you with a replacement or return. ↩️
Q11. Why there is no invoice provided in my parcel? 🧾
💬 We love ❤️ earth 🌎, we believe you too. 😌🌟
We always strive ✊🏼 to minimise environmental impact 🌱, aiming for continuity in everything we do.That includes our handling process 🧩 of invoices as well as anything else.
However, you may still request the invoice in the remark 📌 column while checkout if you need. 🙏🏻
Q12. Can I include a personalised gift message with my purchase? 📝
💬 Yes, you can include a personalised gift message 💝 (up to 100 characters) with your purchase.
Just request and type your message 📝 in the Add Order Note/ Special Instructions column while checkout. 🛒The small message card will arrive with your gift package. 🎁
The package will not have any other additional form identifying 🔎 you as the giver.
For this reason, we encourage you to at least enter your name 🌷͙֒ on the gift message. 🎉
Q13. Can I order over the Facebook/ Instagram? 💌
💬 No, Bless4Happy 🦄 cannot process orders or payments 💳 via Facebook/ Instagram.🌐
But you can contact us via FB/IG for more details about our product information. ℹ️
Q14. How do I use a discount code/ voucher code online? #️⃣
💬 A discount/ voucher code can be applied to orders during checkout. 🛍️
Please refer to our Promotion & Coupon FAQ. Click 👉🏻 HERE.
Q15. Do I have to pay for the shipping fees of return orders? ♻
💬 Yes, we do not cover shipping fee for returns and the original order shipping fee was not excluded in the refund at this moment. ⏳